Shipping & Delivery

My order was marked delivered but it’s not here

If your order has been marked as delivered but hasn’t arrived, we recommend taking the following steps:. Check around your property for a safe place where the parcel may have been left. Ask neighbours or building management in case they accepted the

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please contact our Customer Service Team with an image of your damaged item for further assistance. We aim to response within 2-3 working days. While

What do I do if I receive the wrong item in my order?

We’re very sorry if you’ve received an incorrect item. Please get in touch with our Customer Service team by clicking here, and we’ll do our best to resolve this promptly. To help us assist you efficiently, please include the following in your email:

Do you ship worldwide?

Currently, we only ship to addresses within mainland UK, however, we do sell our products through major retailers such as Amazon who may be able to ship to your location.

How much does shipping cost?

Shipping prices vary based on your selected delivery method and destination. Please see our current UK delivery options below:. Standard Delivery – Free on orders over £20. Arrives within 3–5 business days. Next Day Delivery – £5.99. Arrives within 1

Do you offer expedited shipping?

How long does shipping take?

Delivery times may vary depending on the destination and the shipping method selected at checkout. Please see our delivery options below:. Shipping prices vary based on your selected delivery method and destination. Please see our current UK delivery

How do I track my order?

Once your order has been placed and processed, you’ll receive a confirmation email containing your order details, including a tracking number and a link to our tracking page. You can click on the tracking link provided, or enter your tracking number

What if my package gets lost or arrives damaged?

At Accurist, we’re committed to ensuring your order arrives safely and in perfect condition. If something goes wrong, we're here to help. Lost PackagesIf you believe your parcel has been lost in transit, please contact our Customer Service team by cl

What is your shipping policy?

Standard delivery uses Royal Mail 48 hour tracked - we aim to deliver within 2-5 working days, and is free on orders over £20 to UK postcodes*. Next day delivery uses Royal Mail 24 hour tracked and is £5.99. Order before 2pm Monday - Friday to receiv

Do you offer Free Shipping?

We offer free shipping on all orders over £20 (UK postcodes only), after discount:. Standard Delivery – Free on orders over £20. Arrives within 3–5 business days.