What do I do if I receive the wrong item in my order?Updated 11 days ago

We’re very sorry if you’ve received an incorrect item. Please get in touch with our Customer Service team by clicking here, and we’ll do our best to resolve this promptly.

To help us assist you efficiently, please include the following in your email:

• A clear photo of the item received (front and back)

• An image of the Delivery Note included in your parcel

Before reaching out, we also recommend checking the packaging carefully for any notes or packing slips, as some items may be dispatched separately.

While we’ll always aim to provide a replacement, please note that availability may vary depending on stock levels. Rest assured, we’ll resolve the issue as best we can.