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Smart Watch FAQs

Exlude the Limit smart app from Android battery optimisation

Android's Battery Optimisation or Power Saving mode may choose to prevent any apps from running in the background. If this function stops this app, your smartwatch may disconnect and lose most of its core functions. To ensure uninterrupted use of thi

How to connect your smart watch

To connect your smartwatch, you must first open the App and use the Connect Smartwatch function inside the Limit Smart app.Open the Limit Smart app , go to ‘Setting’ and then ‘Connect Smartwatch’.You must not use your smartphones system Bluetooth set

How to set the phone and audio functions for your smart watch?

Turn off call audio. Swipe down on your smartwatch home screen, select the phone symbol and disable the call audio. Incoming calls will now only be accepted via the smartphone. Turn on call audio. Swipe down on your smartwatch home screen, select the

Firmware updates

Always keep the Limit Smart app and your smartwatch firmware up to date!Updates will be published with better performance and enhanced functions/features.Updates are also published when issues are identified and resolved. For the best user experience

Not a medical device

The Limit Smart app is intended to help you monitor and keep track of your information. It is not intended to diagnose or treat any medical conditions. The accuracy of the data collected and presented via this app is not intended to match that of any

Wear and care tips

Prolonged contact with your smartwatch may contribute to skin irritation or allergies in some users.To reduce irritation, please keep the watch clean by wiping the back of the watch when it is dirty.If your smart watch is wet, please wipe the back of

How do I sync my contact with my phone?

Open the Limit Smart app and go to settings, Smartwatch settings, sync contacts. Press the plus icon to select the desired contacts, press save in the top right to save the selected contacts.

Why is my smart watch not connecting to the Limit smart app?

Open the Limit Smart app and go to settings and connect Smartwatch.If your smartwatch does not appear in the suggested pairing list, please click refresh to search again.Resetting your Smartwatch will also help.

How do I set up a world clock on my smart watch?

Open the Limit Smart app and go to settings - Smartwatch settings - world clock - select the time zone you wish to display via the world clock list.

How do I sync to Apple Health?

When Apple Health receives step data from several sources, add them up and display the total steps in the Apple Health app. This can lead to a discrepancy between the step count shown in this app and on your smartwatch, versus the step count displaye

How do I connect to Google Fit?

As of February 2024, the Limit Smart app does not connect with Android 14 Health Connect yet. We are working on an update for Android 14 Health Connect which will be released soon. Thank you for your patience.

What are step length and stride lengths?

Why am I not receiving notifications?

Note: For Android, please make sure you have enabled notification access of the App in your smartphones system settings.

Why won't my smart watch reconnect?

Please remove the Bluetooth connection between your Smartphone and your Smartwatch:

How do I synchronise data?

When the Limit Smart app is connected to the Smartwatch for the first time, it will automatically synchronise all the data from the watch. Please swipe down on the Limit Smart app home screen to sync data after new Smartwatch data is generated. It ma

Why can't I find my sleep data?

Sleep data is recorded from 21:00pm to 9:00am the next day. Please ensure that the Smartwatch is worn properly before you start to sleep. Please also ensure your Smartwatch has enough power for an overnight sleep. Sleep data cannot be saved if the Sm

Why is the weather incorrect?

Weather data is automatically obtained from the Internet based on your current location and then synced to your Smartwatch. If you fail to find the weather on your Smartwatch, you can go to settings, weather and manually input your city.

How do I set the time/date on my smart watch?

The time and date will auto sync to your Smartwatch when it is connected to your Smartphone.

How can I change the watch face?

Press and hold the home screen watch face for 5 seconds. Then slide left or right to go through the different watch faces and choose the one you like.

How do I reset my smart watch?

You can reset your Smartwatch by going to settings and then reset. If you cannot reset via your Smartwatch, open the Limit Smart app, go to settings, Smartwatch settings and then reset Smartwatch.

Why doesn't my smart watch record steps?

Step counts rely on the swing of your arm. For example, if you sit inside a vehicle without any movement of your arm, the smartwatch will not detect any step counts. However, if you sit still but you swing your arm, then the smartwatch will detect st

How do I set reminders?

NOTE: your smartphone must be connected to your Smartwatch for data to synchronize to the App.

How do I delete my profile?

Withdrawing consent and deleting your user profile will delete all the previous consent you granted to the app, delete your user profile and data, and reset the app to its default settings. To delete your profile, open the Limit Smart app, go to sett