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What should I do if my watch has just arrived and it isn't working?

The bracelet on my Limit watch is too small or too large. How can I adjust it?

The bracelet on my Limit watch is too small. How can I adjust it?

Where can I find my instructions manual?

How do I know if my Limit watch is water resistant?

How can I identify my Limit watch?

I'm not sure which instructions apply to my Limit watch. What should I do?

How to wear your watch correctly

Product Information

How to access your instructions

Instruction Manuals

Do you offer exchanges?

How do I make a return? (Before 23rd October)

How do I make a return? (After 23rd October)

What is your returns policy?

When will I get my refund?

Trying to return a Limit product purchased from one of our official retailers?

When will my replacement item be sent?

Returns & Refunds

What is your cancellation policy?

Can I edit or add anything to my order?

Order Cancellation & Amendments

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My order was marked delivered but it’s not here

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Do you ship worldwide?

How much does shipping cost?

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How long does shipping take?

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What if my package gets lost or arrives damaged?

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Delivery terms and conditions

Shipping & Delivery

Exlude the Limit smart app from Android battery optimisation

How to connect your smart watch

How to set the phone and audio functions for your smart watch?

Firmware updates

Not a medical device

Wear and care tips

How do I sync my contact with my phone?

Why is my smart watch not connecting to the Limit smart app?

How do I set up a world clock on my smart watch?

How do I sync to Apple Health?

How do I connect to Google Fit?

What are step length and stride lengths?

Why am I not receiving notifications?

Why won't my smart watch reconnect?

How do I synchronise data?

Why can't I find my sleep data?

Why is the weather incorrect?

How do I set the time/date on my smart watch?

How can I change the watch face?

How do I reset my smart watch?

Why doesn't my smart watch record steps?

How do I set reminders?

How do I delete my profile?

Smart Watch FAQs

How do I apply promo/discount codes?

Promotions

How should I clean my watch?

What should I do if I am wearing my watch every day?

What is water resistancy?

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Terms & Conditions

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How long is my Limit watch guaranteed for?

Is the Limit watch battery, strap and bracelet covered by the guarantee?

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When will I receive my replacement watch?

Guarantee Policy

Guarantee