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<p>Please allow up to 14 working days after sending your watch to receive a replacement. During busy periods waits may be longer and we apologize for any delays. If you would like to know the status of your replacement, please contact our customer service team by clicking <a href="https://contact.gorgias.help/forms/u0vh50yf" target="_blank" rel="noopener noreferrer">here</a>.</p>

Please allow up to 14 working days after sending your watch to receive a replacement. During busy periods waits may be longer and we apologize for any delays. If you would like to know the status of your replacement, please contact our customer servi

When will I receive my replacement watch?

Guarantee

What should I do if my watch has just arrived and it isn't working?

The bracelet on my Limit watch is too small or too large. How can I adjust it?

How do I know if my Limit watch is water resistant?

How can I identify my Limit watch?

I'm not sure which instructions apply to my Limit watch. What should I do?

Where can I find my instructions manual?

Product Information

What is your cancellation policy?

Can I edit or add anything to my order?

Order Cancellation / Amendments

How do I apply promo/discount codes?

Promotions

My order was marked delivered but it’s not here

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Do you ship worldwide?

How much does shipping cost?

Do you offer expedited shipping?

How long does shipping take?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

Do you offer Free Shipping?

Delivery terms and conditions

Shipping & Delivery

Do you offer exchanges?

What is your returns policy?

When will I get my refund?

Trying to return a Limit product purchased from one of our official retailers?

Returns & Refunds

Exlude the Limit smart app from Android battery optimisation

How to connect your smart watch

How to set the phone and audio functions for your smart watch?

Firmware updates

Not a medical device

Wear and care tips

How do I sync my contact with my phone?

Why is my smart watch not connecting to the Limit smart app?

How do I set up a world clock on my smart watch?

How do I sync to Apple Health?

How do I connect to Google Fit?

What are step length and stride lengths?

Why am I not receiving notifications?

Why won't my smart watch reconnect?

How do I synchronise data?

Why can't I find my sleep data?

Why is the weather incorrect?

How do I set the time/date on my smart watch?

How can I change the watch face?

How do I reset my smart watch?

Why doesn't my smart watch record steps?

How do I set reminders?

How do I delete my profile?

Smart Watch FAQs

How should I clean my watch?

What should I do if I am wearing my watch every day?

What is water resistancy?

Aftercare

Care Instructions

How long is my Limit watch guaranteed for?

Is the Limit watch battery, strap and bracelet covered by the guarantee?

How to claim against my guarantee

Terms and Conditions

Terms & Conditions

Our Privacy Policy

Our Cookie Policy

Cookie Policy

When will I receive my replacement watch?Updated 5 days ago